Policy on browser cookies

This note is intended to inform you about the characteristics and purposes of the cookies that we use. We also invite you to read our privacy policy which sets out rules regarding privacy protection which apply to our websites.

Our use of cookies

BNP Paribas Fortis uses on its websites, for a variety of reasons, session record-keepers known as ‘cookies’.  There are two main types of cookie, which should be carefully distinguished: functional cookies and what are known as ‘convenience cookies’.  Functional cookies are necessary for technical reasons, mainly to ensure proper, secure connection to the website. Convenience cookies on the other hand are used to record your preferences, either for statistics purposes or to facilitate, speed up and optimise your browsing session, or to be able to offer you a range of suitable products or services. The general aim of using cookies is therefore to ensure that you are able to use our websites to the best possible advantage and that we provide you with a high-quality service during your site visits.

This note is intended to inform you about the characteristics and purposes of the cookies that we use. We also invite you to read our Privacy Policy which sets out rules regarding privacy protection which apply to our websites.

What is a cookie

A ‘cookie’, variously known as a web cookie, browser cookie or HTTP cookie, is a small data file sent by the BNP Paribas Fortis sent to the hard disk of your computer or to any mobile device with Internet connection, such as a smartphone or a tablet. A cookie does not directly disclose your identity; it does however enable us to recognise the computer or device which you are using to browse the Internet.

Types of cookies

In addition to the legal distinction between functional cookies and convenience cookies, cookies may also be subdivided into categories according to their origin, function and lifetime.

Convenience cookies may be either first-party or third-party cookies.

To give you a example, the cookies set by Google Analytics are categorised as non-functional, third- party, persistent cookies.

For more info on cookies

What types of cookies

Functional cookies

These cookies are indispensable to the proper functioning of the website and they do not reveal your personal identity.
Thanks to these cookies, you do not have to re-enter certain types of information each time you log on to the site. These include language preference, font type, your user name, etc.

NamePurpose  Lifetime Details on use of the cookie
 Choice of language This cookie enables our website to remember your language preferences and to display the homepage automatically in your language of choice whenever you visit us.
 Login or registration This cookie enables our website to remember your user name and password and so to personalise your browsing session.
 Font type This cookie enables our website to remember your choice of character font and so to personalise your browsing session.
  …  

Convenience cookies

These cookies are set for statistics, advertising, social or profiling purposes.
They help to ensure that you will receive information that is most relevant and appropriate for you personally. You may also, for example, share this information on the social networks with a single click.

NamePurposeLifetime Set byDetails on use of the cookie 
_utmaStatistics2 yearsGoogle AnalyticsThese cookies enable us to observe how you use our website, see where you’re based and so improve our site. This information is anonymous.
_utmb30 mins
_utmc
Session
_utmz 6 months
 Statistics comScoreThese cookies enable us to observe how you use our website, see where you’re based and so improve our site. This information is anonymous.
 Social networks Facebook 
 Social networks Twitter 
 Geolocation   
 Device recognition  This cookie can detect the type of device – computer type, smartphone, etc – used to log on to the website.

* Regarding cookies set by third parties – Google Analytics, among others – we suggest that you refer to the statements on their own websites (see hyperlinks above). Please note: BNP Paribas Fortis has no influence whatsoever either on the contents of these statements or on the actual content of the cookies set by these organisations.

Your consent

When you visit our website for the first time, we direct you to this policy, so that if you wish you may configure your browser so as to limit or block the use of cookies. We also inform you how to consent to their use. You are quite free to accept or reject the cookies. However, you should be aware that if you do refuse to accept cookies this might make your browsing session on our website less enjoyable, or even impossible if you reject functional cookies. 
Whatever you decide to do, you can always alter your choice by clicking on the Cookies hyperlink to be found at the bottom of every page of our website.

Reconfiguring your browser

We would like to draw your attention to the fact that you can reconfigure your browser so as to change the parameters for accepting cookies. These parameters can generally be found in your browser’s Options or Settings menu. To obtain a clearer understanding of these parameters we suggest you use the links below or click on the Help tab in your browser:

Complaints

Contact

If you have a complaint, please let us know about it. Your relationship manager is your trusted contact person. If you are unable to contact your relationship manager, it's not a problem! You can fill in the following form. The department Complaints Handling Team CB (Warandeberg/Montagne du Parc, 3 – 1000 Brussels e-mail : complaints.cb@bnpparibasfortis.com) will record your complaint and after analysing it, will send you a response.

Request document

Request document

Please complete the request form If you wish to receive a Key Information Document of a discontinued product or an old version of a Costs and Charges grid.

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