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Complaints

Contact

If you have a complaint, please let us know about it. Your relationship manager is your trusted contact person. If you are unable to contact your relationship manager, it's not a problem! You can fill in the following form. The department Complaints Handling Team CB (Warandeberg/Montagne du Parc, 3 – 1000 Brussels e-mail : complaints.cb@bnpparibasfortis.com) will record your complaint and after analysing it, will send you a response.

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Please complete the request form If you wish to receive a Key Information Document of a discontinued product or an old version of a Costs and Charges grid.