The PRIIPS Regulation (”Packaged Retail and Insurance-Based Investment Products”) ensures the provision of a key information document (“KID”) to retail investors (as defined in MiFID II) in order to enable them to understand and compare the key features and risks of the PRIIP prior to trading. A product qualifies as falling under the PRIIPS Regulation where the amount repayable to the investor is subject to fluctuations because of exposure to reference values or to the performance of one or more assets which are not directly purchased by the retail investor;
We recommend you to read the key information document (and if applicable the template information documents) prior to executing a transaction.
If you have a complaint, please let us know about it. Your relationship manager is your trusted contact person. If you are unable to contact your relationship manager, it's not a problem! You can fill in the following form. The department Complaints Handling Team CB (Warandeberg/Montagne du Parc, 3 – 1000 Brussels e-mail : firstname.lastname@example.org) will record your complaint and after analysing it, will send you a response.
Please complete the request form If you wish to receive a Key Information Document of a discontinued product or an old version of a Costs and Charges grid.